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Where is your course approved in Canada?
Our course is recognized by all provincial and territorial health authorities in Canada. As such, our certificates are accepted by all health departments in the province in which the certificate is issued. As proof of this, please click the provincial links at the top of our homepage.
Why is a webcam and microphone necessary for the final exam?
In every province and territory, it is a Ministry/Department of Health requirement that students be monitored during their food handler certification exam. The purpose of this monitoring is to: 1) verify student identification, 2) maintain security of the examination questions, and 3) prevent cheating. The use of a webcam and microphone is the only way to meet this standard online.
I heard if I take the exam online my certificate won't be accepted by my health department. Is that true?
Not true! Health departments across Canada have been accepting our online certificates for many years. See for yourself by clicking the links at the top of our homepage to all the provincial health authorities across Canada that recognize our online certification course.
Our online final exam is live proctored via webcam and microphone by an independent exam proctor service that employs state-of-the-art test-taker monitoring tools. As such, our issued certificates are as valid as those obtained through the local health department. Please educate those that believe otherwise.
Is the cost of the live proctored exam via webcam included in the course fee?
Yes! Our course is a complete certification solution. The final exam may be taken via webcam and microphone anytime 24 hours a day, 7 days a week. No scheduling is necessary! One final exam attempt is included in the course cost. Retests are extra. Desktops and laptops are supported, tablets and smartphones are not.
What score do I need on the final exam to pass the course?
A score of at least 70% on the final exam is necessary to pass the course and receive your certificate.
What if I don't pass the final exam?
If you achieve a score of less than 70% on the final exam, a retest is available for a cost of $20. This charge is to cover the cost of the live proctor service fees we incur. If you require a retest, please email email@example.com to arrange.
How long is the certification valid?
Certificates issued by FoodSafetyTraining.ca are valid for 5 years. This is industry standard.
After passing the course, when do I get my certificate?
Upon successful completion of the exam, two(2) sizes of Food Handler Certificates – one wallet-card size and one A4 size – will be ready for immediate download. These certificates are to be self-printed by students and can be printed as many times as students wish. Hard copies of the certificates are not mailed later.
How long does the online course take to finish?
The course takes approximately 6 hours to complete. You have up to 30 days to complete the final exam. If you wish, it is possible to proceed directly to the final exam at anytime.
What course languages do you offer?
Our course is currently English only. For ESL users, exam accommodations can be made to allow a helper translate questions during the exam. This exam accommodation would need to be approved by course admin in-advance of the exam.
Where can I find the link to download and print my certificate?
If you took our exam after February 20th 2018, you can access your certificate HERE. It’s the same link you used to access the exam. After logging in, click the ‘award’ icon.
If you took our exam before February 20th 2018, please request a copy of your certificate from us.
What are the minimum computer hardware/software requirements needed to run the course?
Course material may be reviewed on any Internet-connected device with a web browser. Only the final exam portion must be completed using a desktop or laptop with webcam and microphone enabled. Tablets and smartphones are not supported at this time.
The final exam must be taken using either Chrome or Firefox web browsers. Other browsers do not employ the technology needed to access the exam online without downloading additional files. Be sure to use the most up-to-date versions of Chrome or Firefox.
Are course materials mailed to students?
All course materials are provided online in the course. Nothing needs to be mailed. You can start immediately after course payment is made.
What happens if a student is suspected of violating the security of the online exam process?
Our partner live proctor exam service has the ability to halt and/or cancel the exam at any time. If cheating is suspected or unusual behaviour observed, the proctor will halt the exam and issue a warning. If the warning is ignored, the exam will be closed and result in immediate failure. Any granted retest will be at the expense of the student.
Will my final exam score be kept confidential?
We respect our student’s privacy. Your exam results will only be released to you, any sponsoring organization (if applicable), your local health department, and your provincial health authorities, as required.