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Where is your course approved in Canada?
Everywhere! All provincial public health authorities in Canada recognize our certification as equivalent to FOODSAFE Level 1. For proof of this, click the provincial links near the top of our homepage.
Why is a webcam and microphone necessary for the final exam?
It is a government requirement. Their purpose is to: 1) verify test-taker identification, 2) maintain security of the exam questions, and 3) prevent cheating.
Why must photo ID be shown before accessing the final exam?
Provincial/territorial health authorities require online test-takers prove they are who they say they are. To do this, valid photo ID is required. Only name and photo is necessary. All other private information on the ID may be covered.
I heard if I take the exam online my certificate won't be accepted by my health department. Is that true?
Not true! All health departments across Canada recognize our food handler certification as equivalent to their own. Our online exam is live-proctored via webcam and microphone. Our exam proctor service partner employs state-of-the-art test-taker monitoring tools to ensure integrity of the examination process.
Does the course fee include both course review AND exam?
Yes! Our course is a complete certification solution. The final exam is delivered via webcam and microphone and may be taken anytime 24 hours a day, 7 days a week. No scheduling necessary! One final exam attempt is included in the course cost. Retests are extra. Desktops and laptops are supported, tablets and smartphones are not.
What score do I need on the final exam to pass the course?
A score of at least 70% on the final exam is necessary to pass the course and receive your certificate.
What if I don't pass the final exam?
The pass rate on the first exam attempt is 99%. So the odds of not passing the exam are quite low if the course material is reviewed. If you happen not to pass the final exam, a retest is available for a cost of $20+tax. If you require a retest, please email email@example.com.
How long is the certification valid?
5 years. This is industry standard.
After passing the course, when do I get my certificate?
Upon passing the exam, two sizes of certificates are available for download. These certificates are to be self-printed by students and can be printed as many times as students wish. Hard copies of the certificates are not mailed later.
How long does the online course take to finish?
It takes the average user about 6 hours to complete the course. You have up to 30 days to complete the final exam. If you wish, it is possible to proceed directly to the final exam at anytime.
What course languages do you offer?
Our course is currently English only. Exam accommodations are available for ESL users.
Where can I find the link to download and print my certificate?
If you took our exam after February 20th 2018, you can access your certificate HERE. It’s the same link you used to access the exam. After logging in, click the ‘award’ icon.
If you took our exam before February 20th 2018, please request a copy of your certificate from us.
What are the minimum computer hardware/software requirements needed to run the course?
Course material may be reviewed on any Internet-connected device with a web browser. Only the final exam portion must be completed using a desktop or laptop with webcam and microphone enabled. Tablets and smartphones are not supported at this time.
The final exam must be taken using either Chrome or Firefox web browsers. Be sure to use the most up-to-date versions of Chrome or Firefox.
Are course materials mailed to students?
All course materials are provided online in the course. Nothing needs to be mailed.
What happens if a student is suspected of violating the security of the online exam process?
Our live proctor exam service partner has the ability to halt and/or cancel the exam at any time. If cheating or unusual behaviour is observed, the proctor will halt the exam and issue a warning. If the warning is ignored, the exam will be closed and result in immediate failure. Any granted retest will be at the expense of the student.
Will my final exam score be kept confidential?
We respect our student’s privacy. Your exam results will only be released to you, any sponsoring organization (if applicable), your local health department, and your provincial health authorities, as required.