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All users of this Site understand and agree to the following:
#1. Recognizing Provinces
Our course certificates are recognized by all health departments in all Canadian provinces.
#2. Length of Course Enrollment
Students have exactly 30 days from the minute they enroll in the course to complete the final exam. If after 30 days the final exam has not been completed, student enrollment will expire.
#3. Minimum Exam Score Required for Completion
To receive a Food Handler Certification, students must score a minimum of 70% on the final exam. Upon successful completion of the exam, two sizes of Food Handler Certificates – one wallet card-size and one A4-size – will be immediately available to the student for download. Certificates are not mailed students.
#4. Final Exam: Taken via Webcam, Proctor File Download and Computer Access May Be Required, Photo ID Required
The final exam is taken online via webcam and microphone with our exam proctor service partner. To access the final exam, a student may need to download an executable (.exe) file from our exam proctor service partner and agree to provide the exam proctor service temporary access to their computer. The purpose of this temporary access is to: 1) maintain security of the exam password, 2) maintain security of the exam questions, and 3) monitor access to outside websites/programs during the exam that may indicate cheating. In addition, prior to attempting the final exam, students must show government-issued photo ID to confirm their identity.
#5. One Exam Attempt Included, Re-tests Extra
One(1) final exam attempt is included in the cost of the course. If a student does not pass the exam, one re-test is available for $20.
#6. No Refunds
A refund will not be issued once the course has been started. The course will be deemed to have been started when review of any course material is carried out. Checkboxes next to the course material will indicate when any review of course material has been made.
#7. Municipality of Chatham-Kent
For conflict of interest reasons, we are unable to offer this course to residents of the Municipality of Chatham-Kent, Ontario.
The information provided on this Site is not intended to be a replacement for professional advice of any kind and the user should not act or rely on any information on this Site without first seeking the advice of a professional.
As a user of this Site, you are granted a limited licence to use (display or print) the information for your own personal, non-commercial use and you are responsible for any outcome resulting from such use. Except for short extracts, used for personal and non-commercial purposes, none of the information provided at this Site may be altered, republished or re-distributed in any way, shape or form without the explicit prior consent of FoodSafetyTraining.ca.
#9. Copyrights and Trademarks
All materials on this Site are the copyright of FoodSafetyTraining.ca or are reproduced with permission from other copyright owners. All rights are reserved. The materials on this web site may be retrieved and downloaded solely for personal use. No materials may otherwise be copied, modified, published, broadcast or otherwise distributed without the prior written permission of FoodSafetyTraining.ca.
#10. No Warranties
Information provided on this Site is believed to be reliable when posted, however FoodSafetyTraining.ca does not guarantee the quality, accuracy, completeness or timeliness of the information provided. FoodSafetyTraining.ca assumes no obligation to update the information or advise on further developments concerning topics mentioned. Information contained on this Site may contain typographical errors and information provided may be changed without notice. Access to this Site is provided on an ‘as is’ basis. You should not assume that your use of this Site will be error-free or that the Site will operate without interruption. FoodSafetyTraining.ca disclaims all warranties, representations and conditions regarding use of this Site or the information provided, including all implied warranties or conditions of merchantability, fitness for a particular purpose, non-infringement, whether express or implied, or arising from a course of dealing, usage or trade practice.
#11. Website and Links
This Site may link to independently run websites outside of the FoodSafetyTraining.ca domain. FoodSafetyTraining.ca is not responsible for the privacy practices or content of such websites. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources.
#12. Computer Viruses
FoodSafetyTraining.ca makes every effort to exclude computer viruses from its materials, however you should take measures to check for computer viruses, execute due caution when downloading executable files, and make certain you have a comprehensive and recent backup of the information stored on your computer.
The laws of the Province of Ontario and the laws of Canada applicable shall govern any dispute or action regarding this Site or any content present on this Site. You hereby consent and submit to the jurisdiction of the courts of the Province of Ontario in any action or proceeding established under or related to your use of this Site or document.
Personal Information Protection Policy
FoodSafetyTraining.ca is committed to safeguarding the personal information entrusted to us by our clients. We manage your personal information in accordance with Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable laws. This policy outlines the principles and practices we follow in protecting your personal information.
This policy applies to FoodSafetyTraining.ca and to any person providing services on our behalf. A copy of this policy is provided to any client on request.
What is personal information?
Personal information means information about an identifiable individual. This includes an individual’s name, home address and phone number, age, sex, marital or family status, an identifying number, financial information, educational history, etc.
What personal information do we collect?
We collect only the personal information that we need for the purposes of providing services to our clients, including personal information needed to:
We normally collect client personal information directly from our clients. We may collect your information from other persons with your consent or as authorized by law.
We inform our clients, before or at the time of collecting personal information, of the purposes for which we are collecting the information. The only time we don’t provide this notification is when a client volunteers information for an obvious purpose (for example, enrolling in training program; or producing a credit card to pay for products and/or services when the information will be used only to process the payment).
What personal information do we collect on our website?
In order to use our website, a user must first create an account. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products and services on our site in which you have expressed interest.
When you visit our website, the server automatically collects a limited amount of information essential for the site’s operation and security. This information includes your IP address, the name of your Internet Service Provider, and information concerning your browser and operating system. This information is used to perform statistical analysis of user trends and interests and to help us make this site more useful to visitors.
When enrolling in our training programs online, we request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.
We use “cookies” on our web sites. “Cookies” are small text files placed in your personal computer’s hard memory that allows it to track your browser’s use of the site. Cookies are used for purposes such as ensuring that procedures work properly, or that you are not annoyed by repetitions. Cookies can also enable us to track and target the interests of our users to enhance the experience on our sites. Usage of a cookie is in no way linked to any personally identifiable information on our sites.
We use a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.
Our website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our website and to read the privacy statements of any other site that collects personally identifiable information.
Our website may request information via surveys. Participation in these surveys is completely voluntary and you may choose whether or not to participate and therefore disclose this information. All information obtained from the survey are completely anonymous. Survey information will be used for purposes of monitoring or improving the use and satisfaction of our web sites.
We ask for consent to collect, use or disclose client personal information, except in specific circumstances where collection, use or disclosure without consent is authorized or required by law. We may assume your consent in cases where you volunteer information for an obvious purpose.
We assume your consent to continue to use and, where applicable, disclose personal information that we have already collected, for the purpose for which the information was collected.
We ask for your express consent for some purposes and may not be able to provide certain services if you are unwilling to provide consent to the collection, use or disclosure of certain personal information. Where express consent is needed, we will normally ask clients to provide their consent orally (in person, by telephone), in writing (by signing a consent form) or electronically via email or using a web based online form.
A client may withdraw consent to the use and disclosure of personal information at any time, unless the personal information is necessary for us to fulfil our legal obligations. We will respect your decision, but we may not be able to provide you with certain products and services if we do not have the necessary personal information.
We may collect, use or disclose client personal information without consent only as authorized by law. For example, we may not request consent when the collection, use or disclosure is to determine suitability for an honour or award, or in an emergency that threatens life, health or safety.
How do we use and disclose personal information?
We use and disclose client personal information only for the purpose for which the information was collected, except as authorized by law. For example, we may use client contact information to deliver goods and services.
Some health authorities require personal information in order to register and/or verify food handler food safety certifications in their jurisdiction.
Sponsors of food safety training (ex. employers, schools) and/or exam proctors require personal information to verify the status of food handler certification (e.g. pass or fail of training) for their records and to deliver food handler certification documents to their students.
We are the sole owners of the information collected on our website. We only have access to, and collect, information that you voluntarily give us via online forms, email or other direct contact from you.
If we wish to use or disclose your personal information for any new business purpose, we will ask for your consent. We may not seek consent if the law allows this (e.g. the law allows organizations to use personal information without consent for the purpose of collecting a debt).
How do we safeguard personal information?
We make every reasonable effort to ensure that personal information is accurate and complete. We rely on individuals to notify us if there is a change to their personal information that may affect their relationship with our organization. If you are aware of an error in our information about you, please let us know and we will correct it on request wherever possible. In some cases we may ask for a written request for correction.
We protect personal information in a manner appropriate for the sensitivity of the information. We make every reasonable effort to prevent any loss, misuse, disclosure or modification of personal information, as well as any unauthorized access to personal information.
We use appropriate security measures when destroying personal information, including shredding paper records and permanently deleting electronic records. Web sites are secured with encryption technology.
When you submit sensitive information via our website, your information is protected both online and offline.
Wherever we collect sensitive information online (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
We retain personal information only as long as is reasonable to fulfil the purposes for which the information was collected or for legal or business purposes. For example, food handler certifications expire after 5 years and financial records relating to transactions with FoodSafetyTraining.ca will be kept for 7 or more years.
Access to records containing personal information
Individuals have a right to access their own personal information in a record that is in the custody or under the control of FoodSafetyTraining.ca, subject to some exceptions. For example, organizations are required under privacy legislation to refuse to provide access to information that would reveal personal information about another individual.
If we refuse a request in whole or in part, we will provide the reasons for the refusal. In some cases where exceptions to access apply, we may withhold that information and provide you with the remainder of the record.
You may make a request for access to your personal information by writing to the President of FoodSafetyTraining.ca who is designated to ensure compliance with privacy legislation. You must provide sufficient information in your request to allow us to identify the information you are seeking.
You may also request information about our use of your personal information and any disclosure of that information to persons outside our organization. In addition, you may request a correction of an error or omission in your personal information.
We will respond to your request within 45 calendar days, unless an extension is granted. We may charge a reasonable fee to provide information, but not to make a correction. We will advise you of any fees that may apply before beginning to process your request.
Questions and complaints
If you have a question or concern about any collection, use or disclosure of personal information by FoodSafetyTraining.ca, or about a request for access to your own personal information, please contact Robert Goodwill firstname.lastname@example.org.
If you are not satisfied with the response you receive, you should contact the Information and Privacy Commissioner of Canada:
Office of the Privacy Commissioner of Canada
30 Victoria Street
Privacy Commissioner of Canada
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